Shipping & Returns

Shipping  - Our shipping costs are as follows.

  • $6.75 North Island
  • $10 Rural
  • $10 Rural South Island
  • Free Shipping over $50

Returns Policy - 

  • You may return your order if the product is defective prior to opening or if upon opening the product it is defective with photographic evidence. We do not offer returns for goods damaged in transit as that is out of our control.
  • If your order has not arrived within the specified timeframe please email rossandcohairdesign@gmail.com or phone us on 07 8533 483 and we will do our best to locate your parcel. Alternatively you can use your tracking number and contact your local post depot for further information.