Frequently Asked Questions

  • Can i return my order? 
  • Do you offer in-store pick-ups?
  • Do you have payment plans?
  • How do i make a salon booking?
  • What if my order has not arrived?


  • You may return your order if the product is defective prior to opening or if upon opening the product it is defective with photographic evidence. We do not offer returns for goods damaged in transit as that is out of our control.
  • Yes, We have the option of in-store pick up at checkout.
  • We have AfterPay available on our store.
  • Please view this link to make Salon bookings https://www.rossandco.co.nz/services
  • If your order has not arrived within the specified timeframe please email rossandcohairdesign@gmail.com or phone us on 07 8533 483 and we will do our best to locate your parcel. Alternatively you can use your tracking number and contact your local post depot for further information.